Please make sure you include the following information for quick and smooth support:
- Issues url: If something isn't working, please send us a link to the page where it isn't working.
- Include a WordPress login: The fastest way for us to help is for us to view your backend setup.
- Prepare your installation: Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.
- Take some images of the problem: Some of image related to your issues will help us understand better.