Okay
  Public Ticket #1202823
travelpayout
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Comments

  • SergeyX started the conversation

    Почему при нажатии на search Переход идет на демо http://whilelabel.travelerwp.com/flights/MOW1906VOZ26061 до обновления этого не было



  •  342
    Shine replied

    Hello

    When i check it, the search function is still work well.

    Please check again.

    Tha


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Извините, я разобрался с новой вкладкой после обновления, но не написал. Подскажите не понял для чего нужно это

    Attached files:  Безымянный.png

  •  342
    Shine replied

    Hello

    That setting to help you set up Whitelable in case you use TravelPayout system.

    You can create a page with TravelPayout Search Result template then you can select at that drop box.

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •  2
    tjhins replied

    Hi Shine, 

    do you have some sample page for travelpayout search result?

    Thx

  •  342
    Shine replied

    Here is our demo page for that feature:

    http://travelerwp.com/travelpayouts-whitelabel/

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •  2
    tjhins replied

    Hi Shine,

    I mean the wordpress page, i've tried to create one using travelpayout template and it came back blank and not sure which VC component to use

    Cheers,

  •  342
    Shine replied

    Hello

    Just create a page with TravelPayout template then select it to use in theme option.

    Our document bellow will show you more details:

    http://shinetheme.com/documentation/traveler/docs/theme-settings/travelpayout-whitelable/

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    You have a wonderful theme and great support team. When setting up this page, there are nuances(in my settings). Pic1 does not work st search, added widgets work. Pic2 everything works.

    Attached files:  рис1.png
      Рис2.png

  •  342
    Shine replied

    The problem is came from your server config. 

    My image will show you more details.

    Thanks

    Attached files:  error.png


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •  2
    tjhins replied

    That is because of your website is hosten on HTTPS and in the template the theme use this <script charset="utf-8" type="text/javascript" src="http://<?php echo ($whitelabel_name); ?>/iframe.js"></script> which requesting script from http.

    another question is that iframe.js is not found? i try to copy and add it in from the sample page that you sent me but it doesnt work.

  • SergeyX replied

    sorry I don't understand about what you are asking

    ..another question is that iframe.js is not found? i try to copy and add it in from the sample page that you sent me but it doesnt work.

  •  342
    Shine replied

    Oh sorry we have missed check the protocol.

    Please open file template-tp-flights-search.php at \wp-content\theme\traveler folder and replace all the content by this code:

    <?php
    /**
     * Template Name: TraverPayout Search Result
     */
    get_header();
    ?>
    <div class="st-main-content">
        <div class="st-tp-search-result">
            <?php
            $whitelabel_name = st()--->get_option('tp_whitelabel', 'whilelabel.travelerwp.com');
            $protocol = stripos($_SERVER['SERVER_PROTOCOL'],'https') === true ? 'https://' : 'http://';
            ?>
            <script charset="utf-8" type="text/javascript" src="<?php echo ($protocol.$whitelabel_name); ?>/iframe.js"></script>
        </div>
    </div>
    <!--?php
    get_footer();
    ?-->

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •  2
    tjhins replied

    still getting 404 for iframe.js

    Attached files:  Image 2.png

  •  2
    tjhins replied

    And the bellow code you posted returned error code 500, i use this instead:

    <?php
    /**
     * Template Name: TraverPayout Search Result
     */

    get_header();
    ?>
    <div class="st-main-content">
        <div class="st-tp-search-result">
            <?php
            $whitelabel_name = st()->get_option('tp_whitelabel', 'whilelabel.travelerwp.com');
            $protocol = (!empty($_SERVER['HTTPS']) && $_SERVER['HTTPS'] !== 'off' || $_SERVER['SERVER_PORT'] == 443) ? "https://" : "http://";
            ?>
            <script charset="utf-8" type="text/javascript" src="<?php echo ($protocol.$whitelabel_name); ?>/iframe.js"></script>
        </div>
    </div>
    <?php
    get_footer();
    ?>

  • SergeyX replied

    Error. Here I don't care 1 or pic2. For myself, I know how can I set it works

  •  342
    Shine replied

    I have manual fixed the problem for you. 

    Please check again


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    I mean. this is a significant mistake that whitelabel is running with this setting?

    Attached files:  Рис2.png

  •  2
    tjhins replied

    Hi Shine, 

    could we get the iframe.js not found fix?

    Cheers,

  •  342
    Shine replied

    We will check our theme and update the protocol checking for site.

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    there is a difference!!! works. Tell me will remain the fact that you added manually when upgrading?

  • SergeyX replied

    could we get the iframe.js not found fix? ...Вот это мне не понятно...о чем вы говорите

  •  342
    Shine replied

    I have fixed the code to https protocal. The iframe.js was not lost. It just theme can not load it via http protocol.

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    as we say trouble never comes alone))) the same goes for the search of hotels

  •  2
    tjhins replied

    https://www.folease.com/iframe.js try that... it doesnt found.

    while the sample site http://whilelabel.travelerwp.com/iframe.js found the JS.

    Could you please check?

    cheers,

  •  342
    Shine replied

    The problem is http and https protocol. 

    This is js file of your site.

    http://search.flywithus.ru/iframe.js

    Did you set up your travelpayout account with Combine (both of Hotel and Flight) option?

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •  2
    tjhins replied

    Yeah i think i figure out why, you need to create a travel payout whitelabel search form. then use CNAME in you dns to point it there. 

    My SSL is a single domain without wildcard or sub-domain so when loading the search form or result it got blocked due to secure site requesting information from non-secure site. 

    Do you think we can avoid using subdomain?

    Cheers,

  •  342
    Shine replied

    I'm not sure about server setting. You can try to test and it will be happied if you tell me the result.

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •   SergeyX replied privately
  •   SergeyX replied privately
  • SergeyX replied

    installed it on flywithus.ru but as it is not so it looks,  tab hotels works

  •   SergeyX replied privately
  • SergeyX replied

    Hello, I'm trying to configure withlabel, but do not understand what settings on the hosting, in my panel, and travelpayout you need to install! what he earned!? . First you say that necessary knowledge of html css. Updating can be configured only on the primary domain, but your instructions about the subdomain

     you say http://shinetheme.com/documentation/traveler/docs/theme-settings/travelpayout-whitelable/ also, you talked about the problem for HTTPS and hosting. I'm confused and don't understand or problems with the settings travelpayout you have in the subject, or I have little experience. Please help to understand how to configure

  •  342
    Shine replied

    I have added our subdomain to help you check, everything work well. Please check again and check your subdomain again.

    search.flywithus.ru

    Also one of our customer has asked travelpayout about Hotel issue. 

    You can get more info in this text:

    https://shinehelp.ticksy.com/ticket/1207004/

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Вернулся из отпуска с надеждой что все работает хорошо, но нет! При поиске с главной страницы получается этот результат (отель) на вашем поддомене. То же самое на HTTP. И на моем  search.flywithus.ru  поддомене. Долго это настраивается! Очень очень хочется что бы все заработало! Помогите пожалуйста!

    Attached files:  отель.png

  •   SergeyX replied privately
  •  342
    Shine replied

    We are working on to figure out the way to fix this issue. Temporacy, please use HTTP method to make it work well. 

    I will inform you when we have fixed the issue.

    Thank for your understanding.

    Shinetheme


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •   SergeyX replied privately
  •  342
    Shine replied

    Currently, our demo theme still use http method. We will check and update it to support https method in future.

    In the meantime, please try to set up your subdomain to http method to make it work properly.

    Thank for you understanding.


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    The problem is not in https. You do not understand what I wrote!?

  • SergeyX replied

    Three days have passed and you do nothing !? But I'm waiting .....

  • SergeyX replied

    попробуйте удалить какой-нибудь элемент на главной странице!!!!!!!!!!!!!!!!! невозможно!!! - это и есть проблема и она не связана с HTTPS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!   Try to remove some element on the main page !!!!!!!!!!!!!!!!! It is impossible !!! - this is the problem and it is not connected with HTTPS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!

  •  342
    Shine replied

    I can see on your home page 3 elements: ST Search, ST List of Location and ST Last Minute Deal.

    Did you mean you can not remove that element?

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Yes. There is a problem with this)

  •  342
    Shine replied

    I still can remove it. 

    As you check your homepage right now, the ST Last Minite Deal has been removed.

    May  be your cache caused this issue.

    Please edit page and check again.

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •   SergeyX replied privately
  •  342
    Shine replied

    Please contact if you have any problem so i can help you check.

    I will close this ticket.

    Thanks a lot!


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Translated to http using plugin. In general everything works fine!!! I want to ask about the address line. When searching for air tickets in the results it is short, and in the search results of the hotel is long and with a marker! This is a feature of travelpayout !? 

  •  342
    Shine replied

    We added the marker code to the address line to make theme know who to charge.

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Tell me how to clean an empty area as a result of a search for air and hotel.

    Attached files:  css search.png

  •  342
    Shine replied

    You can use this css code to remove that part:

    .page-template-template-tp-flights-search.page-template-template-tp-flights-search-php footer#main-footer {display: none;}

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    This is not exactly what I meant. Since it removes the footer itself.

  • SergeyX replied

    Can you reduce this distance?

    Attached files:  футер.png

  •  342
    Shine replied

    Hello

    You can use this code to reduce it:

    .page-template-template-tp-flights-search.page-template-template-tp-flights-search-php footer#main-footer {
        margin-top: 100px !important;
    }
    

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    that's better. thanks for the help!

  • SergeyX replied

    Tell me what to do so that all forms of Widgets open in rubles? In some forms, the cost in dollars, in some in rubles. But in the settings is in rubles.

    Attached files:  дол2.png
      дол1.png

  •  342
    Shine replied

    Hello

    I can not find the form that having currency.

    Please give me the link so i can help you better..

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •   SergeyX replied privately
  • SergeyX replied

    I created you a form in the arrangement of Moscow. In the tab card avia

  •  342
    Shine replied

    Hello

    I have checked the code of our system and see we have set default currency to USD and forgot get the currency that admin set in Travelpayout setting.

    I have quick fixed this problem for you. 

    Please check your location again.

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Friends, I love your theme and you fellows! But minor problems .. how could you not notice that above the widget of popular destinations is the map of flights which is still displayed in dollars !!!?  I even focused on this your attention but you ignored it

  •   SergeyX replied privately
  •   SergeyX replied privately
  •  342
    Shine replied

    Hello

    I checked your site and see all the price display in RUB currency.

    Also with the hotel problem, we just stopped at the hotel display. When customers view the hotel, it will use the layout of travelpayout to display. Please contact travelpayout for this issue.

    Thank.


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •   SergeyX replied privately
  • SergeyX replied

    I bought a topic with a customized travelpayout API, but it does not work properly. And you say that I would solve this question !!? Solve this question yourself !! Tell me will you decide this? And how much time do you need for this?

  • SergeyX replied

    Found another not working widget. I write in travelpayout, that they would solve the issue with your widget?) Sarcasm!

  •   SergeyX replied privately
  •   SergeyX replied privately
  •  342
    Shine replied

    Hello

    We can not access to your admin panel anymore, please provide it again and your ftp account so i can help you fix it.

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    You refused to solve problems. And I'm tired of the problems with efficiency. I wrote on a refund.

  •  342
    Shine replied

    You should give us your site info to check for fix that!


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Read your messages. You refused to correct. And offered to do it yourself. This is what impudence, that you say that I owe you!

  •   SergeyX replied privately
  •  342
    Shine replied

    Im agree with you but with bug we can fix we not agree for Refund yet.


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •  342
    Shine replied

    And please use English for communication with us


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    You first refuse to correct. After the application for a return there is a desire to work. But the constant problems bore me. Let themeforest decide. Your answer is final, I need to write further in the themeforest.

  •  342
    Shine replied

    Let do it and we are totally not agree for refund for you now!

    This problem we can solved and we required you to check but you not give us


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Can and can. Only they did not. But they suggested that I do it myself. As decides the temerest so it will be. I'm not satisfied with your answer about the fact that he himself must solve problems. Constant problems

  •  342
    Shine replied

    You post support 12 tickets and all of that our supporters answer to you.

    You found bug and we required your site info to fix but you not give us how we can help you?

    With this of reason we are totally not agree for refund and I will working directly with Themeforest about this.


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  •  342
    Shine replied

    Your problem had solved by us and you just give us your FTP to fix and we will update in next version too.

    That all!


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Why did you invite me to deal with your problems !? And after a complaint, changed their mind !?

  •  342
    Shine replied

    You change your mind is not important with us that is support policy you can write to themeforest and I will be here for communication between you and themeforest for sure.

    You have 2 options:

    1. Give us account we will help for solved it.

    2. Not want us help for fixed and write to themeforest 

    You can choose one!

    That all!


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    You arrogant! You do not answer my questions! Translating the topic in another direction. You think it's not important to say no then yes.

  • SergeyX replied

    Answer this question!  Why did you invite me to deal with your problems !? And after a complaint, changed their mind !?

  •  342
    Shine replied

    What do you think I must deal with you? We always working as themeforest Policy and Our support policy.

    You should following it too! 


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Your policy should not be that I would decide for you that which does not work for you !!

  • SergeyX replied

    Answer this question!  Why did you invite me to deal with your problems !? And after a complaint, changed their mind !?

  •  342
    Shine replied

    That because my supporter not sure but I'm is leader of Traveler I have full permission for my project.

    now you clearly?

    You have 2 options as I wrote before.


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Your strength is not enough to answer. And if you admit this, you admit that you have not discharged your policy. And I will talk about this with themeforest .

  •  342
    Shine replied

    You have 2 options:

    1. Give us account we will help for solved it.

    2. Not want us help for fixed and write to themeforest 

    You can choose one!

    That all!


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    If anyone is interested in what my claim to them is.  http://flywithus.ru/st_location/shine/

  • SergeyX replied

    With dollars, the problem is solved)) but how about this page http://flywithus.ru/location/shine/? The hotel is also poorly displayed?

  •  342
    Shine replied

    Do you mean the image in single hotel page? 

    http://search.flywithus.ru/hotels?locationId=12153&hotelId=333570¤cy=RUB&marker=99500.wpplugin_hotelsSelections.$69

    You can use this css code to fix it.

    .TPWL-widget .main_photo { background-size: inherit; }
    

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Yes, I meant it. But this code does not work !!  http://flywithus.ru/1-2/

  •   SergeyX replied privately
  •  342
    Shine replied

    Hello

    You can try again with this css code:

    .TPWL-widget .main_photo { background-size: inherit !important; }

    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Have you tried this code? On my site

  •  342
    Shine replied

    Hello SergeyX,

    Why are are still make dispute about Refund on themeforest?

    Please confirm with supporter of Themeforest now.


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    I wrote to them several times about the end of the dispute since July 31. I can write them again. Only you answer please when all the same there is a solution to the problem of the hotel?

  • SergeyX replied

    On Friday, I did not receive any clarifications to my question! Will I ask again if there will be a correction of the hotel problem?

  • SergeyX replied

    Friends, hello. Tell me what your plans are for developing your widget. Do you plan to add additional forms to the example of the aviation form? And could you help with the download of cities through the json from the site of the travelpayouts . If this is not part of the rules of this support, or it's hard to explain, you just say so, I'll be looking for a freelancer, as long as my knowledge is not enough for this operation.

  •  342
    Shine replied

    Hello

    We just support theme features. If you have any new suggest for theme feature, you can dirrect contact our manager at contact@shinetheme.com so he will consider to update it.

    Thank you.


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    Thank you! I'll try to contact him for clarification.

  • SergeyX replied

    Friends! How much can I ignore the hotel problem? Respond please do you work on this?

  •  342
    Shine replied

    Hello

    I can not find this location: http://flywithus.ru/location/shine/

    Please provide an other issue url so i can help you check and fix.

    Thank you.

    SHinetheme


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    This URL is no longer (I used it for clarity) but the problem remained! And you know about it for several weeks. Your fix codes do not work, I wrote about it, but you ignore it.

  •  342
    Shine replied

    Hello

    Our support system having problem so sometime the ticket does not load, sometime it disappear.

    We are working on to move to new system.

    We are sorry for this inconvenience.

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team

  • SergeyX replied

    For several weeks I have been writing the same thing. The problem of the hotel exists. Will you solve it?

  •  342
    Shine replied

    Hello

    Please create new ticket at our new support system and give us an issue url so we can help you check better because this ticket system having problem. 

    https://shinehelp.shinetheme.com/forums/forum/traveler/

    Thanks


    Dear All, 

    We are using ticksy.com support server long time ago but its looks like not work good last time caused we will move to our server for support to clients better.

    We will switch to new support system to http://shinehelp.shinetheme.com from today August 14, 2017 and with all old tickets on https://shinehelp.ticksy.com will continue get support untill August 31. 2017. 

    From now for all new tickets you can post on our new support system http://shinehelp.shinetheme.com

    Best Regard

    ShineTheme Team