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  Public Ticket #1210164
After Install Errors
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Comments

  • Muawia started the conversation

    After installing theme, if I try to activate or even just click on live preview I get error "Parse error: syntax error, unexpected '=', expecting ')' in /home1/muawia67/public_html/directory/wp-content/themes/traveler/inc/st-hook-functions.php on line 1225" 

  •  317
    Shine replied

    Please check the requirements for traveler theme here bellow then contact your hosting provider to help.

    https://shinehelp.ticksy.com/article/8857/


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  • Muawia replied

    Thank you, I changed my hosting company and was able to activate it ok.

  • Muawia replied

    I have a problem when adding hotels at the inventory tap I get below:

    Notice: Undefined index: id in /home/munjana5/public_html/wp-content/themes/traveler/inc/plugins/ot-custom/fields/inventory/views/index.php on line 6

    Thank you in advance.

  •  317
    Shine replied

    Hello

    That is just warning message of php structure. Don't worry, it does not effect on theme functions.

    You can hide it by turn debug off.

    define( 'WP_DEBUG', false );
    @ini_set( 'display_errors', 0 );

    The following code, inserted in your wp-config.php file.

    Thanks


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  • Muawia replied

    Hello,

    Thank you, I got rid of the warning, but can you tell me how I can control inventory of rooms, nothing happens when I'm on the inventory page !?!

    Thank you,

  •  317
    Shine replied

    There is no setting for inventory. Theme will automatic count the number of rooms remaining to display.

    Thanks


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  • Muawia replied

    Hello,

    Menu not showing as demo does, after install and import demo, there is no menu. how to get the demo menu please.

    Thank you,

  •  317
    Shine replied

    Hello

    There is a problem with PHP version 7 that does not import menu to the site. We are working on to fix it. Does your server using PHP version 7? 

    We recommend using php 5.6/5.7 to make it work best.

    Thanks


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  • Muawia replied

    Hello,

    please find below my php version on server, 


    Web server

    • cpsrvd 11.64.0.22 
    • Database client version: libmysql - 5.1.73 
    • PHP extension: mysqliDocumentation curlDocumentation mbstringDocumentation
    • PHP version: 5.6.30
  • Muawia replied

    I contacted my hosting company and they switched to 5.6 and did a new install of wrodpress and theme and import demo, still no menu!!!!!!!!!!

    your prompt help will be appreciated

  •  317
    Shine replied

    Hello

    Please provide an admin account so i can help you check and do it.

    Thanks


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  •   Muawia replied privately
  •  317
    Shine replied

    Hello

    I have accessed to your admin panel to check and see your server still activate php v7.0.20.

    https://munjana.com/wp-admin/admin.php?page=wc-status

    Also you are working on to config your site, please contact if you have any issue so i will help you check and fix it.

    Thanks


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  • Muawia replied

    Thank you,

    Please help to fix this :"Your theme (Traveler) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme."

  •  317
    Shine replied

    Hello

    That is just warning of woocommerce. Don't worry, it does not effect on theme functions.

    Our faq will show you more details of it.

    http://shinetheme.com/documentation/traveler/docs/licenses-and-support/faqs/outdated-woocommerce-templates/

    Thanks


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  • Muawia replied

    Thank you again,

    I don't see the room availability tap any more when adding room from the partner side. please tell me if I  changed something that got rid of it or if it only exists on the admin side only now...

  • Muawia replied

    also, is there a way to have all countries available to choose from when adding a hotel instead of entering it manually and also on the user side when searching for a certain country???

    Thank you in advance! 

  •  317
    Shine replied

    Hello

    Theme work on based location that manual created. Therre is no way to have all countries available to choose. You have to create all.

    Also you must publish room then edit it again to see room availability.

    Thanks


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  • Muawia replied

    Thank you,

    I see that when adding location at location setting there is "select country"... can this be automatically added to partner side when adding new hotel???

  •  317
    Shine replied

    Good morning.

    Unfortunately, all the information of location, you have to manual adding.

    In partner dashboard, the location list to select was created by admin. They just select it to use.

    Thank for your understanding.


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  • Muawia replied

    Good morning,

    after setting up hotel and room and if when booking a room  it kicks me back to home page instead of booking confirmation page (order confirmation page) and booker nor partner get emails of confirmation.  at pages the (order confirmation page) shows blank. please advise.

    Thank you,

  •  317
    Shine replied

    Hello

    If you use Modal Booking, please set up at Traveler Settings > Page Options.

    If you use Woocommerce booking, just config in plugin setting page.

    My video will show you more detail of config cart or check out page.

    Thanks


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  • Muawia replied

    Thank you,

    Please advise how to do an offline payment (or add to the "submit form" credit card details)... what I'm trying to do is to have guest put credit card information just as to hold the reservation or in case of cancellation and pay at hotel.

    Thank you in advance

  •  317
    Shine replied

    Hello

    The Modal Booking method is offline booking. There are no option to add credit card details for admin. 

    After customer made reservation, admin will contact him with phone/email to confirm the order and they confirm how payment itself together.

    http://shinetheme.com/documentation/traveler/docs/other-feature/payment-method/

    Thanks


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  • Muawia replied

    Thank you again,

    Please advise of how to use woocommerce in membership packages checkout, as the submit form does not allow credit card information and paypal doesn't allow you to pay unless you have an account. 

  •  317
    Shine replied

    Hello

    Membership packages does not allow to pay via woocommerce.

    The best option is Paypal. It can use with both method (modal and woo booking).

    Thanks


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

  • Muawia replied

    HI,

    When I go to "form elements" and scroll all the way to the bottom there is an option of credit card information form, please advise if it's possible to add that to Member Check out page. 

    your help will be greatly appreciated.

  •  317
    Shine replied

    Hello

    Woocommerce have option to pay with bank information. You can find it in Woocommerce > Settings > Checkout tab > Bank Transfer.

    But currently, theme does not allow to pay for membership via woocommerce. I will help you create a task and notice our dev team to check and consider to update in next version after version 2.0 that release on this week but i'm not promise.

    Thanks.


    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!